We are happy to accept and refund any Unused items/Goods deemed faulty on inspection from ourselves within 30 days of receipt with all original tags and packaging intact for Free (uk only) using our Free Returns information below.
For all returns outside the 30 days please contact us before returning to outline the reason for return to see if a return is applicable on your order.
Any orders received after 30 days will be refunded onto a e-gift card to retain for future purchases.
Please Package the parcel ready for return including Return Form with completed return reasons.
If you do not have your return form you can download a blank version Here
Please ensure you retain your proof of posting receipt until the return has arrived back to us and been processed as this will cover you in the unfortunate event of any loss in the return process. We cannot be held responsible in the event of loss if you cannot provide proof of postage.
In the event of a lost delivery note please ensure you put a note inside the return stating the Order Number and reason for return as we will be unable to process the return without this information.
Please ensure all items are packaged back in their original packaging/boxes in a re-saleable condition (where applicable) and put inside a suitable mailing bag for return.
Please ensure all pre-printed return labels are not attached to original packaging/Shoe Boxes as If any items are not in a re-sellable condition on return then we reserve the right to either re-send the goods back to the customer or issue a partial refund as not in a re-sellable condition.
For hygiene reasons Socks, Underwear, Face Masks/Covers & Jewellery is Non-Refundable.
All refunds are returned via the original payment method, please allow 7-14 days from date of return to allow the item to be returned back to our returns department and processed before escalating any return queries.
If there are any questions in regards to returns Please Contact Us and we will be happy to help.